- Online shopping intentions up from 53% to 65% in past four years
- Fewer plan to shop at discount stores, down from 72% to 65%
- Only online shopping has shown growth in past 20 years
WASHINGTON, D.C. -- Sixty-five percent of U.S. adults say they are likely to shop online for Christmas gifts this year, up 12 percentage points from four years ago and continuing steady growth in this form of shopping over the past two decades. Still, more Americans, 72%, say they are likely to shop at department stores this year, more than any of the other four shopping options tested in the survey.
Since 2013, Americans' intention to shop at discount stores has declined by seven points to 65%, and it is now tied with online shopping. Meanwhile, shopping by the two least-used means -- at specialty stores and via mail order catalogs -- has held steady. Slightly more than half (54%) currently indicate they will shop at specialty stores, defined as those that sell only one type of item, such as toys, clothes or jewelry. A smaller 22% say they plan to shop by mail order catalog.
Longer term, intentions to Christmas shop online have grown, from 10% indicating they were "very" or "somewhat" likely to do so in 1998 to 65% today. As online shopping intentions have increased 55 points over the past 20 years, intentions to shop in other ways all have decreased between 11 and 15 points.
Although online still trails department stores in the overall percentage of Americans saying they are at least somewhat likely to do their holiday shopping there, more Americans now say they are very likely to shop online for Christmas gifts (48%) than say they are very likely to shop at department stores (35%). This indicates a greater probability that Americans will follow through on their intentions to shop online than to shop at department stores.
The current results are based on a Nov. 2-8 poll, updating a question Gallup has asked periodically in holiday seasons since 1993. Online shopping was added to the list in 1998.
Age, Income Related to Holiday Shopping Choices
Where Americans plan to shop for Christmas is related to their age, annual household income and whether they have young children.
|Department stores||Online shopping||Discount stores||Specialty stores||Mail order catalogs|
|Children under 18|
|Full item wording for online shopping: "Online shopping on the internet, using a computer, smartphone or tablet." Full item wording for specialty stores: "Specialty stores, such as stores that sell only toys, or only clothes, or only jewelry, for example."|
|Gallup, Nov. 2-8, 2017|
Some of the key differences by subgroup are:
- The top-ranked holiday shopping venue differs by income group. Among upper-income Americans, it is online shopping. For middle-income Americans, it is department stores; for lower-income Americans, it is discount stores.
- Upper-income Americans are much more likely than middle- or lower-income Americans to say they will shop online for holiday gifts, and to visit specialty stores.
- There has been no change in lower-income Americans' intentions to shop at discount stores since 2013; the percentage was also 72% four years ago. But upper- and middle-income consumers are less likely to plan to shop at discount stores now than in 2013 (then 68% and 73%, respectively).
- As might be expected, younger consumers are more likely than older ones to plan to use the internet for holiday shopping -- roughly three-quarters of adults younger than 50 will shop online, compared with six in 10 between the ages of 50 and 64 and less than half of senior citizens.
- Younger adults also are more likely to say they plan to shop at specialty stores than older Americans are.
- Seniors tend to be less likely than younger adults to shop online and at all types of stores, but are the age group most likely to use mail order catalogs.
- Parents who have young children are much more likely than all other adults to shop at specialty stores, presumably at toy stores or electronics stores to buy gifts for their children.
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The internet has moved from a more limited option for holiday shopping to one of the more common ones in the past 20 years, and has allowed those who prefer to avoid crowded stores, full parking lots and freezing temperatures the option to do so. As the shift to online shopping has taken place, traditional holiday shopping options such as department stores, discount stores and mail order catalogs have become less popular. The growth of the internet as a holiday shopping choice will likely continue, and it will probably move ahead of department stores as the top choice in the near future. But with lower-income Americans still disinclined to shop online, perhaps because they are more likely to buy things with cash, it is uncertain if online holiday shopping will ever become nearly universal.
While other holiday shopping options are less common today than they were two decades ago, many of those retailers can retain their customers by offering online shopping options. Whereas in the past a customer might browse a catalog and mail in their order, they may now browse the catalog and place their order online. Or a customer might use the internet to shop at their favorite department, specialty or discount store's website and then purchase online and pick up in the store.
Results for this Gallup poll are based on telephone interviews conducted Nov. 2-8, 2017, with a random sample of 1,028 adults, aged 18 and older, living in all 50 U.S. states and the District of Columbia. For results based on the total sample of national adults, the margin of sampling error is ±4 percentage points at the 95% confidence level. All reported margins of sampling error include computed design effects for weighting.
Each sample of national adults includes a minimum quota of 70% cellphone respondents and 30% landline respondents, with additional minimum quotas by time zone within region. Landline and cellular telephone numbers are selected using random-digit-dial methods.
Learn more about how the Gallup Poll Social Series works.