- U.S. Postal Service again tops list of government agencies' job ratings
- Majorities rate eight of 13 government agencies positively
- Republicans more positive than in 2014 about all agencies except FBI
WASHINGTON, D.C. -- Majorities of Americans now rate the job performance of eight of 13 key government agencies as "excellent" or "good"; the U.S. Postal Service (USPS) again tops the list with a 74% positive rating. The Centers for Disease Control and Prevention (CDC) and the Secret Service trail the Postal Service as second and third on the list, respectively.
|The U.S. Postal Service||74||19||5|
|The Centers for Disease Control and Prevention, or the CDC||66||21||6|
|The Secret Service||63||21||5|
|The Department of Homeland Security||59||26||10|
|The Federal Bureau of Investigation, or the FBI||58||22||15|
|The Central Intelligence Agency, or the CIA||57||25||9|
|NASA ‑‑ the U.S. space agency||56||22||5|
|The Federal Emergency Management Agency, or FEMA||55||25||13|
|The Federal Reserve Board||49||28||8|
|The Food and Drug Administration, or FDA||46||32||18|
|The Environmental Protection Agency, or EPA||46||26||21|
|The Internal Revenue Service, or the IRS||45||32||19|
|The Veterans Administration, or VA||38||34||24|
|GALLUP, Dec. 18-19, 2017|
Most of the agencies received significantly higher ratings in 2017 than they did in 2014, when Gallup last asked about them. The Secret Service (+20 percentage points), the CDC (+16 points), the Department of Homeland Security (+11 points) and the Federal Reserve Board (+11 points) all saw double-digit improvements in their ratings in this latest update to Gallup's government agency job performance ratings, conducted Dec. 18-19.
Nine of the 13 agencies had been measured before 2014 (and in the case of NASA, 16 times dating back to 1990), and most were rated at least slightly more positively in 2014 than 2013. But the changes from 2014 to 2017 dwarf those from 2013 to 2014, and are likely attributable to the change in power in the White House.
|The Secret Service||43||63||+20|
|The Centers for Disease Control and Prevention, or the CDC||50||66||+16|
|The Department of Homeland Security||48||59||+11|
|The Federal Reserve Board||38||49||+11|
|The Veterans Administration, or VA||29||38||+9|
|The Central Intelligence Agency, or the CIA||49||57||+8|
|The Federal Emergency Management Agency, or FEMA||47||55||+8|
|NASA ‑‑ the U.S. space agency||50||56||+6|
|The Internal Revenue Service, or the IRS||41||45||+4|
|The U.S. Postal Service||72||74||+2|
|The Environmental Protection Agency, or EPA||44||46||+2|
|The Food and Drug Administration, or FDA||45||46||+1|
|The Federal Bureau of Investigation, or the FBI||58||58||0|
The USPS, though at the top of the list in 2017, joins the Environmental Protection Agency (EPA), the Food and Drug Administration (FDA), and the FBI in not receiving significantly higher ratings this year than in 2014. The Department of Veterans Affairs (VA) (which Gallup refers to as the "Veterans Administration" for trending purposes) again receives the lowest rating, despite showing some improvement.
In 2014, the last time Gallup asked the government agency series, the FBI ranked second among all of the agencies, but it has fallen in the overall rankings as the positive ratings of others have risen. The FBI's excellent or good rating is currently unchanged at 58%.
Republicans' Ratings of Government Agencies Much Improved
The improvement in the overall ratings of most government agencies is largely the result of more positive ratings from Republicans. The greatest shift from 2014 is a 33-point increase in the positive ratings of the CDC, although Republicans now view most agencies more favorably than they did in 2014, with the FBI the notable exception.
|The Centers for Disease Control and Prevention, or the CDC||39||72||+33|
|The Federal Emergency Management Agency, or FEMA||41||69||+28|
|The Secret Service||44||71||+27|
|The Department of Homeland Security||42||68||+26|
|The Federal Reserve Board||35||53||+18|
|The Veterans Administration, or VA||20||34||+14|
|The Internal Revenue Service, or the IRS||30||43||+13|
|The Central Intelligence Agency, or the CIA||52||62||+10|
|The Food and Drug Administration, or FDA||44||53||+9|
|The Environmental Protection Agency, or EPA||40||49||+9|
|NASA ‑‑ the U.S. space agency||52||57||+5|
|The U.S. Postal Service||63||66||+3|
|The Federal Bureau of Investigation, or the FBI||62||49||-13|
Republicans' rosier outlook is part of a larger pattern in other Gallup research this year whereby GOP supporters are more positive than Democrats about the government and state of the country. In 2014, when Barack Obama was in the White House, majorities of Republicans rated only four of the 13 agencies positively, but this year, after their party recaptured the presidency, nine of the agencies receive majority positive ratings from Republicans.
In 2014, 62% of Republicans viewed the job the FBI was doing as "excellent" or "good," but that positive reading has fallen 13 points to 49% this year as tensions between the FBI and the Trump administration have escalated. As the FBI continues to investigate allegations that Russia interfered in the 2016 elections and whether the Trump campaign was involved, Donald Trump has become increasingly negative about the agency. Republicans appear to have absorbed that message. In contrast, Democrats rated the FBI higher by nine points this year than they three years ago.
Democrats' Ratings of Government Agencies More Stable Than Republicans'
While Democrats' ratings of government agencies have also changed, their shifts in opinion are less consistent and dramatic than Republicans'. Republican ratings of eight agencies improved by double digits, compared with three among Democrats. Echoing the pattern among all adults, Democrats rate the Postal Service highest at 78%, yet that is essentially unchanged from 2014.
|The Secret Service||50||63||+13|
|NASA ‑‑ the U.S. space agency||47||58||+11|
|The Central Intelligence Agency, or the CIA||50||60||+10|
|The Federal Bureau of Investigation, or the FBI||60||69||+9|
|The Federal Reserve Board||42||50||+8|
|The Veterans Administration, or VA||36||42||+6|
|The Centers for Disease Control and Prevention, or the CDC||63||68||+5|
|The Food and Drug Administration, or FDA||45||45||0|
|The U.S. Postal Service||80||78||-2|
|The Federal Emergency Management Agency, or FEMA||52||48||-4|
|The Department of Homeland Security||55||51||-4|
|The Environmental Protection Agency, or EPA||51||47||-4|
|The Internal Revenue Service, or the IRS||56||51||-5|
In addition to the 20-point difference between Republicans' and Democrats' rating of the FBI, their ratings of three other agencies also differ by double digits. FEMA (21 points) and the Department of Homeland Security (17 points) are viewed more positively by Republicans, while the Postal Service (12 points) is rated better by Democrats. Five agencies are viewed about equally.
|The Federal Emergency Management Agency, or FEMA||69||48||+21|
|The Department of Homeland Security||68||51||+17|
|The Food and Drug Administration, or FDA||53||45||+8|
|The Secret Service||71||63||+8|
|The Centers for Disease Control and Prevention, or the CDC||72||68||+4|
|The Federal Reserve Board||53||50||+3|
|The Central Intelligence Agency, or the CIA||62||60||+2|
|The Environmental Protection Agency, or EPA||49||47||+2|
|NASA ‑‑ the U.S. space agency||57||58||-1|
|The Internal Revenue Service, or the IRS||43||51||-8|
|The Veterans Administration, or VA||34||42||-8|
|The U.S. Postal Service||66||78||-12|
|The Federal Bureau of Investigation, or the FBI||49||69||-20|
|Figures are percentage rating each agency as doing an "excellent" or "good" job|
|GALLUP, Dec. 18-19, 2017|
Americans have expressed increased levels of confidence in the economy and U.S. institutions in 2017, as well as higher levels of support for a more active government. This increased level of optimism and positivity is likely to have translated into the more positive views of the overall performance of government agencies that are evident in these poll results.
However, the country's political polarization has implications for Americans' views of government performance. With the change from a Democratic to a Republican president, a similar shift in performance ratings of government agencies among the parties' supporters would be expected. But the agencies under the relatively new Trump administration have not seen this kind of change. Instead, Democrats give higher ratings to many government agencies under the Trump administration than they did during the Obama administration.
While the survey did not probe beyond these general ratings, the stabilization or even improvement in Democrats' results under a Republican administration may show that Democrats clearly differentiate between executive branch government operations and executive branch politics. Alternatively, it may show that Democrats also sympathize with government agencies or employees who serve under a Trump administration. This may be particularly apparent in the differing partisan views of the FBI, about which Trump has said, "Its reputation is in tatters."
Results for this Gallup poll are based on telephone interviews conducted Dec. 18-19, 2017, on the Gallup U.S. Daily survey, with a random sample of 1,011 adults, aged 18 and older, living in all 50 U.S. states and the District of Columbia. For results based on the total sample of national adults, the margin of sampling error is ±4 percentage points at the 95% confidence level. All reported margins of sampling error include computed design effects for weighting.
Each sample of national adults includes a minimum quota of 70% cellphone respondents and 30% landline respondents, with additional minimum quotas by time zone within region. Landline and cellular telephone numbers are selected using random-digit-dial methods.
Learn more about how the Gallup U.S. Daily works.