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Gallup Business Journal

Business Journal

Despite its storied history and recent gains, the U.S. manufacturing sector is struggling to build engaging workplace cultures.

by Annamarie Mann

Employees who work remotely 100% of the time report the lowest levels of engagement. Find out what you can do about it.

Business Journal

Recent research has uncovered workplace trends that demand leaders' focus and innovative strategies sooner rather than later.

Business Journal

Data analytics is now inundating human resources. But will HR focus on the right information?

Business Journal

Gallup has unearthed three key trends from successful major account management teams.

Business Journal

To succeed, McDonald's and other quick-service restaurants will have to overcome four major hurdles.

Business Journal

Many star employees are open to new job opportunities. Companies are doing a poor job of wooing them.

Business Journal

Merely measuring workers' contentment and catering to their wants often fails to improve business outcomes.

Business Journal

The growing trend toward employees working remotely poses new and urgent challenges for managers.

Business Journal

Customer centricity is crucial for effective problem resolution -- and engaged workers can help leaders get there.

Business Journal

Companies need to make specific efforts to connect with and engage employees who work at home 100% of the time.

Business Journal

Whether remote workers are actually engaged in their jobs depends on how much time they spend out of the office.

Business Journal

To turn customer problems into engagement opportunities, companies need efficiency, empathy and ease.

Business Journal

The trend of employees working remotely continues to grow and is on the upswing across many industries.

Business Journal

Customers who love a brand are more sensitive to how that company resolves problems -- for better or worse.

Business Journal

Finding out what workers want most in a job and an organization can help companies improve attraction and recruitment strategies.

Business Journal

When companies handle problems effectively, they can end up with higher customer engagement than before the problems occurred.

Business Journal

What do workers want most in a job and a company? The answer can help companies improve attraction and recruitment strategies.

Business Journal

Companies can recognize talent, but it's nearly impossible to maintain a flawless hiring record -- yet some businesses get close.

Business Journal

The more that employees believe the job market is opening up, the less likely they may be to stay in their current jobs.