Prioritize customers throughout M&As to avoid customer attrition and secure the new company's future.
Learn how to keep your customers happy in a quickly changing restaurant industry.
Learn how your bank, and the industry as a whole, can take meaningful steps to improve customers' confidence and financial well-being.
Discover insights that can solve persistent problems and create long-term growth in your B2B business.
Learn how to optimize patient care and business outcomes in response to the powerful forces reshaping healthcare.
Gallup's November update of Americans' Christmas spending plans finds consumers still poised to splurge, just not quite to the extent seen in October.
Learn the causes of low profitability among your large B2B accounts so you can address them with a new strategy.
Gallup redesigned our website to better serve the needs of our clients.
People living in places that shifted employment from manufacturing to other sectors do not evaluate their lives lower than those living in other areas.
Recent research has uncovered workplace trends that demand leaders' focus and innovative strategies sooner rather than later.
Data analytics is now inundating human resources. But will HR focus on the right information?
To succeed, McDonald's and other quick-service restaurants will have to overcome four major hurdles.
To turn customer problems into engagement opportunities, companies need efficiency, empathy and ease.
When companies handle problems effectively, they can end up with higher customer engagement than before the problems occurred.
Per capita GDP has grown 1% per year from 2007 to 2015
Banks should implement five strategies to deliver seamless channel experiences for customers.
B2Bs need a sales strategy that is advisory, is tailored to each customer and provides valuable insights through analytics.
To benefit from the performance advantages of predictive analytics, leaders require the right data, analysis and culture.
The different types of analytics an organization can use fall into three broad categories: descriptive, diagnostic and predictive. Each has value -- the key is getting your organization to understand how they are different and when to use each one.