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Trust

Business Journal

Struggles with indifferent B2B and banking customers were major business challenges Gallup.com covered in 2016.

Business Journal

Millennials are the most trusting generation when it comes to the security and privacy of their personal data.

Business Journal

Americans' trust that companies will protect their personal information has declined significantly during the past year.

NBC News Managing Editor and Nightly News anchor Brian Williams has been suspended without pay for six months as a result of his superiors' determination that he "misrepresented events which occurred while he was covering the Iraq War," and also about concerns that occurred while he was "talking about his experiences in the field" outside of NBC News.

Business Journal

Early last decade, Campbell Soup was struggling. Its stock price was down, and the company wasn't meeting earnings expectations. That's when CEO Douglas Conant stepped in. Here's how he turned around an iconic brand -- first by winning the trust of his employees.

Business Journal

Most collaborators, even many of the best, do not realize the role communication plays in creating a powerful partnership. Every time two counterparts talk, their relationship is altered. What goes on beneath the surface is more important than the information exchanged.

Business Journal

In a good collaboration, partners make statements like "two heads are better than one." In a bad one, they make comments such as "I'd have been better off working by myself" or "I wish I'd never even met him." Here's how collaborators can forgive and (hopefully) forget.

Business Journal

Marketers can no longer take it for granted. And whether or not customer loyalty is actually a relic of the past, it shows all the signs of becoming an endangered species. A Gallup branding expert offers a deep dive into what the concept of loyalty really is.

Business Journal

In a good collaboration, 58% of partners strongly agree that they trust each other. Trust is indeed essential in partnerships, as every partner needs to be able to depend on his counterpart for the collaboration to achieve excellence, say the authors of Power of 2.

Business Journal

By investing in leadership development, ALJ Saudi Arabia automotive has been thriving amid the financial crisis. But its success isn't the product of chance or serendipity. ALJ has been preparing for the worst as well as the best for several years, writes a top company executive.

Business Journal

Our unconscious gestures and expressions affect business, says MIT Professor Alex Pentland. In this interview, he describes what "honest signals" are, how they work, why they can't be controlled, and how these involuntary signals change our perceptions of risk, reward, and trust.

Business Journal

How can organizations make sure that the inherent uncertainty in today's environment and associated redundancies at their own companies aren't disruptive? They must first understand what employees look for from their leaders, whether that is the senior team or the line manager.

Business Journal

Medical errors are responsible for injury in 1 out of every 25 hospital patients and perhaps up to 98,000 deaths each year. These events are not only tragic -- they're costly. An engaged staff can cure this problem.

Business Journal

Mergers, acquisitions, joint marketing agreements: Some thrive; many fail. Two management experts say that successful corporate marriages aren't all that different from productive partnerships between two colleagues. Here are the eight elements of a prosperous merger.

Business Journal

Amid the banking industry's well-documented woes, the image of bankers was bound to take a hit. And so it has: The percentage of Americans who give bankers high marks for their honesty and ethics plunged to an all-time low in 2008. Here's how to turn that opinion around.

Business Journal

Believe it or not, the "vision thing" pales in comparison to what followers really want and need: a sense of trust, stability, hope, and compassion. So say the authors of Strengths Based Leadership, which is out this month.

Business Journal

You are built for collaborating and for forming productive and meaningful partnerships. You actually acquired this trait from your ancestors. But chances are, you're not making the most of your many opportunities to partner more effectively at work.

Business Journal

So Barack Obama chose Joe Biden as his VP nominee, and John McCain picked Sarah Palin to be his running mate. Big deal. Why should executives care? Well, studying these tickets (and others) reveals many do's and don'ts for your own business partnerships.

Business Journal

The stock market remains volatile, and credit markets have been frozen. The question is: Will the panic move from Wall Street to main street -- and if it does, will it make a bad economic situation worse? Two esteemed economists and a Nobel Prize-winning psychologist argue that cooler heads should -- and really must -- prevail.

Business Journal

If you're worried about competing on a global scale, relax and don't believe the hype, says renowned economist John Helliwell: You might have more to fret about -- and more to gain -- in your own local market.