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Your company hired its call center employees to make pitches, take orders, and provide technical support. While the best call center employees are on the phone creating and retaining loyal customers, in just ten seconds a poorly trained employee ...

There is no hard-and-fast definition of "evangelicals" in America today. For practical purposes, one approach is to define evangelicals as white, non-Catholic Christians who agree that the label "evangelical or born again" describes them. Recent ...

Two-thirds of Americans currently back a standardized national test and curriculum for school children throughout the United States -- a level of support that has remained virtually unchanged since 1981. This week, Gary Gordon addresses the ...

There has been a lot of good economic news in the last couple of weeks -- so much, in fact, that it has eclipsed annoying concerns about things like "Enronitis" and the potential economic risks associated with increased fighting in Afghanistan ...

With the calendar year for the U.S. Supreme Court coming to a close, the high court is in the process of announcing a flurry of decisions on some sensitive and high-profile topics. Recent Gallup polls have tested public opinion on the core ...

Flight attendants suing tobacco companies for health problems they say resulted from second-hand smoke on airplanes may have a good chance of finding a sympathetic jury if their case actually goes to trial. According to a new Gallup poll, a ...