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Are traditional survey scales outdated? Should researchers switch to emojis or stars? Gallup conducted a survey experiment to find out.

For health systems, financial recovery hinges on five strategic elements. Learn more now.

In June 1971, after The New York Times published excerpts from a classified report on the Vietnam War, the so-called Pentagon Papers, the majority of Americans familiar with the articles approved of them.

Republican Presidential candidate Jon Huntsman tweeted on Thursday "To be clear. I believe in evolution and trust scientists on global warming. Call me crazy." This was no doubt intended to contrast him to Republican Presidential candidate Rick ...

Financial services firms need to move beyond a customer service-minded approach to creating a culture of customer experience (CCX).

The job approval rating continues to provide a valuable way of summarizing a president's performance in a single measure.

Learn more about navigating change -- including the importance of mindset, what happens when organizations don't evolve and how change starts with the individual.

When employees want to work from home, a generic hybrid model is not the answer.

Learn how to become more customer-centric by communicating about and involving employees in customer feedback.

Learn about the retention gains that one organization has experienced as a result of its efforts to coach its employees and improve their engagement.