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Employee commitment to customers continues to rise: 43% feel responsible for quality, up five points since 2024. Yet only 23% say their organization delivers on its promises. Staffing shortages remain the top barrier.

The growing trend toward employees working remotely poses new and urgent challenges for managers.

The growing trend toward employees working remotely poses new and urgent challenges for managers.

New state rankings from West Health-Gallup reveal sizable differences in residents' experiences of healthcare cost, quality, and access and an urgent need for improvement in every U.S. state.

Public-sector AI adoption is rising and nearing private-sector levels. But without stronger managerial support and strategy, much of that use remains occasional rather than routine.

Global engagement fell in 2024, as did employee thriving. Managers experienced the sharpest engagement decline — a blow to global productivity.

Americans value a quality education, but most give K-12 schools low marks; those rating schools more favorably are also more optimistic about the Dream.

Measuring and improving employee engagement will be the foundation for reaching the new aims established by the Business Roundtable.

"Quiet quitting" is India's biggest engagement challenge and poses a major risk to India's workplaces. The majority of the country's workforce (59%) consists of employees who are physically present but psychologically detached from their work ...

Half of U.S. workers now use artificial intelligence. AI adoption links to organizational disruption and individual productivity gains but not transformational changes to work.