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Business and Industry

Explore Gallup's research.

Travel industry leaders, learn how to understand the feelings behind customer behaviors and how to rebuild consumer trust amid COVID-19.

Customer analytics can help uncover how customers' needs and values have shifted due to COVID-19 and other disruptions.

Exceptionally high origination volume is no reason to deliver less than an exceptional customer experience or hire mediocre talent.

Members want their institution to increase peace of mind, build hope and reduce unnecessary stress.

Sustain business by aligning your organization's purpose with your customers' emotional needs. You'll safeguard your company's future.

AI is causing disruptions in the insurance industry, but it can be an opportunity to help employees be more effective in their roles.

CHRO Conversations

Hyatt's RiseHY initiative changes lives, strengthens communities and fulfills hiring needs by focusing on employment for opportunity youth.

The purpose of the corporation is changing. Learn how to shift your focus from strictly profits to human-oriented outcomes.

Disengaged GMs cost the entire restaurant, but when you empower them to create change, the benefits have an even wider reach.

Polling shows that almost all Americans have a positive view of "small business." But does that mean they don't like "big business?"

Your GMs have a huge impact on your customer experience, but they are underused in gaining a competitive edge in a rapidly-changing industry.