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Customer Engagement

Explore Gallup's research.

Learn about the critical role of field support employees in restaurants and how they can better align purpose, brand and culture.

Learn about the importance of building a strong culture at the corporate office that will permeate every restaurant you run.

Business Journal

Learn why B2B companies need to go beyond web surveys to truly understand their customer relationships.

How well do you work with your suppliers and vendors? Learn strategies from The Golden Thread to improve these vital business relationships.

How well do you work with your suppliers and vendors? Learn strategies from The Golden Thread to improve these vital business relationships.

What's your restaurant's competitive advantage? Discover how the "The Golden Thread" can help you find profit where it's notoriously hard to find.

What's your restaurant's competitive advantage? Discover how the "The Golden Thread" can help you find profit where it's notoriously hard to find.

Insights to Improve Customer Engagement

Learn how to harness the power of predictive analytics to solve your B2B company's growth problems.

Business Journal

Learn how to harness the power of predictive analytics to solve your B2B company's growth problems.

Find out how legacy IT companies' talent and product strategies need to evolve in the face of new, agile competitors.

Business Journal

Find out how legacy IT companies' talent and product strategies need to evolve in the face of new, agile competitors.

Business Journal

Learn how banks can optimize their channel experiences to align them with millennials' expectations.

Business Journal

Mergers offer a rare chance to build a new workplace culture. Here's how CHROs can capitalize on the opportunities and avoid the pitfalls.

Business Journal

Make a few simple changes to retain and engage your most at-risk customer group.

Business Journal

Learn why strong workplace cultures can challenge companies undergoing M&A and how your company can avoid common revenue-destroying mistakes.

Business Journal

Learn why strong workplace cultures can challenge companies undergoing M&A and how your company can avoid common revenue-destroying mistakes.