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The 2017 edition of the Global Findex reveals the extent to which mobile phones and the internet have created new opportunities for financial inclusion.
The latest World Bank Global Findex report shows the gap between men and women remains just as wide as when it was first measured in 2011.
Make a few simple changes to retain and engage your most at-risk customer group.
Learn how your bank, and the industry as a whole, can take meaningful steps to improve customers' confidence and financial well-being.
Americans view the banking industry more positively than they have at any time since the 2008 financial crisis, but banking's image no longer rates above the average for U.S. industries.
For every one fully engaged banking customer in Mexico, another three are indifferent or disengaged.
Struggles with indifferent B2B and banking customers were major business challenges Gallup.com covered in 2016.
Customers in China most want financial advice from banks. Digital expansion is not the solution to engaging customers.
Banks should implement five strategies to deliver seamless channel experiences for customers.
Customer engagement strategies should be well-rounded -- but ultimately revolve around providing perfect channel experiences.
Top-quartile business units have 50% higher revenue/sales than those in the bottom quartile.
Financial leaders need to find digital-ready customers and then increase their adoption of digital channels.
Aggressive channel expansion does not enhance engagement. Satisfying customers in every channel interaction does.
Only 28% of Malaysian banking customers are fully engaged
Malaysian banks are doomed to stagnant growth if they fail to appeal to millennial consumers.
Banks in Thailand are struggling to engage customers -- especially millennials -- amid rapid economic and technological changes.
61% of Thai banking customers are indifferent to their primary bank