Financial Services
Explore Gallup's research.
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Nearly seven in 10 Americans expect home prices to rise in their local area over the next year. Three-quarters think it is a bad time to buy a house.
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Americans say inflation is the most important financial problem for their family as they continue to give subdued ratings of their personal finances.
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The public's confidence in financial institutions varies widely worldwide and is related to confidence in government.
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Banking customers expect quality conversations around complex problems, digital fluency and trusted advice. Banks that can scale conversation quality will engage their customers and grow.
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Financial services firms need to move beyond a customer service-minded approach to creating a culture of customer experience (CCX).
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Figuring out who your customers are -- specifically, how they interact with digital channels -- is the first step toward improving digital adoption.
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Discover our new metric to measure the effectiveness of your institution's digital offerings.
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Learn why the availability of digital tools doesn't always translate to digital adoption among customers -- and what your institution can do about it.
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When it comes to compliance training, BBVA doesn't just cover its bases. This financial services heavyweight uses compliance culture as a brand asset.
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Does a FICO score provide a full view of the health of someone's finances? Or does it leave out a big piece of the puzzle?
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By focusing on employee engagement and culture at the portfolio company level, private equity investors can more deftly navigate market turbulence.
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Learn how CommunityAmerica Credit Union helped its members maintain and increase their rate of thriving in financial wellbeing amid the coronavirus.
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Members want their institution to increase peace of mind, build hope and reduce unnecessary stress.
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Seek to understand the customer's definition of financial wellbeing and meet them there.
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Commit to the service delivery values banking customers care about and you'll improve their feelings about you -- and their spending, too.
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Financial wellbeing is personal. Banks that consider how social context shapes customers' experiences can increase engagement and profitability.
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Initiatives aimed at financial wellbeing likely won't succeed without banks knowing what wellbeing means to their customers.
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At the forefront of internal learning and development, this global bank built a platform to bring its vibrant culture of mobility to life.
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Learn how top talent takes opportunities that a great customer experience creates and turns them into real business results.
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Learn how U.S. Bank uses predictive talent analytics to uncover top talent, improve diversity and drive business performance.