skip to main content

Organic Growth

Explore Gallup's research.

Business Journal

Learn why B2B companies need to go beyond web surveys to truly understand their customer relationships.

Business Journal

Learn how to harness the power of predictive analytics to solve your B2B company's growth problems.

Learn how to harness the power of predictive analytics to solve your B2B company's growth problems.

Business Journal

Find out how legacy IT companies' talent and product strategies need to evolve in the face of new, agile competitors.

Find out how legacy IT companies' talent and product strategies need to evolve in the face of new, agile competitors.

Business Journal

Struggles with indifferent B2B and banking customers were major business challenges Gallup.com covered in 2016.

Companies aren't growing. CEOs talk a big customer game and then go back to their offices, acquire their competitors and lower prices. Shockingly, boards of directors encourage this.

35% of U.S. Managers Are Engaged in Their Jobs

Business Journal

Globalization has inspired this fascinating turn of events: The type of management science usually reserved for large, multinational companies is starting to be applied to small businesses in Mexico -- and it's boosting bottom lines. Find out how.

Business Journal

The authors of Human Sigma: Managing the Employee-Customer Encounter tell why people are the fulcrum of profitability and why it’s tempting to replace workers with machines -- and why you really, really shouldn’t.

Business Journal

Gallup's World Poll, the first of its kind, reveals new findings on the "great global dream" and how it will affect the rise of the next economic empire. Jim Clifton, Gallup's chairman and CEO, offers an in-depth analysis of the study's implications for leaders.

Business Journal

Business leaders, researchers, academics, and management consultants alike have found that customer satisfaction is, by itself, a relatively poor indicator of future customer behavior. And the data support their concern, say the authors of Human Sigma: Managing the Employee-Customer Encounter (Gallup Press, November 2007).

Business Journal

Most companies face barriers that prevent them from fully engaging customers and employees. This article explores the root causes of these barriers. It shows how to permanently remove them to clear a path to greater engagement.

Business Journal

The precepts of the Positive Psychology movement have profound implications for both huge multinational corporations and the micro-enterprises that represent the seeds of a better future in developing nations. Business leaders and leading social scientists explain why.

Business Journal

Most companies face barriers that prevent them from fully engaging customers and employees. Some of those obstacles are rooted in well-intentioned company rules and policies. This article, the first in a two-part series, highlights the key characteristics of those barriers, as revealed by Gallup research.

Business Journal

Every interaction with a customer -- such as a new sales opportunity or complaint handling -- is a chance to develop a relationship and build an emotional connection. HumanSigma looks at the quality of the employee-customer encounter and provides a method for assessing it and a disciplined process for managing and improving it.