Retail
Explore Gallup's research.
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Fewer Americans say they use cash for all or most purchases than say they did so five years ago. Close to two-thirds believe the U.S. will be a cashless society in their lifetime.
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Americans are more likely now than they were a year ago to say they are grocery shopping both in person and online. They are also dining out more.
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The COVID-19 pandemic has changed the way Americans get food, as several significant shifts have emerged since 2019.
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Despite strong support for the objectives of ESG, Americans remain unfamiliar with the term. A business' treatment of its employees and community impact matter most.
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Learn how to help your managers coach employees and ultimately create a better customer experience.
![](https://imagekit.gallup.com/fusion/tr:emd_btm_reports/WWWV7REPORTS/s202gj24q0afl3gdvvuo4a.png)
71% of millennials are either not engaged or actively disengaged at work
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Engage your customers with human interaction -- brick-and-mortar retail's proven advantage.
![](https://imagekit.gallup.com/fusion/tr:emd_btm_feature/POLL/xzxtxeuh9u2if079eg2vza.png)
Fewer than one in 10 Americans routinely shop for groceries online, whereas the vast majority shop weekly at grocery and other retail stores.
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About one in four U.S. workers say it is likely that their job will be eliminated by new technology, automation, artificial intelligence or robots within the next 20 years.
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Leaders need to act fast to stop revenue declines from millennial consumers.