Retail
Explore Gallup's research.
Fewer Americans say they use cash for all or most purchases than say they did so five years ago. Close to two-thirds believe the U.S. will be a cashless society in their lifetime.
Americans are more likely now than they were a year ago to say they are grocery shopping both in person and online. They are also dining out more.
The COVID-19 pandemic has changed the way Americans get food, as several significant shifts have emerged since 2019.
Despite strong support for the objectives of ESG, Americans remain unfamiliar with the term. A business' treatment of its employees and community impact matter most.
Learn how to help your managers coach employees and ultimately create a better customer experience.
71% of millennials are either not engaged or actively disengaged at work
Engage your customers with human interaction -- brick-and-mortar retail's proven advantage.
Fewer than one in 10 Americans routinely shop for groceries online, whereas the vast majority shop weekly at grocery and other retail stores.
About one in four U.S. workers say it is likely that their job will be eliminated by new technology, automation, artificial intelligence or robots within the next 20 years.
Leaders need to act fast to stop revenue declines from millennial consumers.